MOORWAND – Making a complaint

This document sets out the key information customers need to know about how Moorwand will deals with
your complaint, how best to contact us and what to do if you are not happy with our final response.
Moorwand is committed to promoting a company that listens to complaints and ensures their fair
resolution. The business takes complaints seriously and values the feedback it can obtain to continuously
improve its business.

How to contact us


Moorwand works in partnership and collaboration with a number of companies that manage its products
and services. If you have an issue with a product that is managed by a partner company, they are these
companies are the first place to contact regarding any issues you have as they may have details about both
you and specific interactions more readily available.


Their complaint handling policy should be readily available and offer you multiple ways to get in touch.
Should you have any problems reaching them or you are not satisfied with the way they handle your issue,
you can contact Moorwand directly.


The best way to contact us is by email:


If you would like to write to us, please send it to:


Moorwand Limited,

Irongate House,

30 Dukes Place


Or you can call us during office hours on 0203 908 2247.